Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Medozai platform operated by Medozai Inc. ("Medozai," "we," "us," or "our"). By accessing or using our platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using any part of the Medozai platform, you represent that you are authorized to enter into this agreement on behalf of your practice or organization, and that your use will comply with all applicable laws and regulations, including HIPAA.

2. Description of Services

Medozai provides an AI-powered operating system for independent healthcare clinics, including but not limited to:

• Automated appointment scheduling and reminders
• Patient communication management
• Billing and claims management tools
• Analytics and reporting dashboards
• Integration with third-party EHR and billing systems

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

3. Account Registration

You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access at connect@medozai.com.

4. HIPAA & Healthcare Compliance

If your use of Medozai involves Protected Health Information (PHI), you represent that you are a Covered Entity or Business Associate under HIPAA and that you will execute our Business Associate Agreement (BAA) prior to using features that involve PHI.

You remain solely responsible for your practice's compliance with HIPAA, state privacy laws, and all other applicable healthcare regulations. Medozai provides technical safeguards but does not guarantee compliance on your behalf.

5. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any part of our systems
• Use automated tools to scrape, crawl, or harvest data from our platform
• Upload or transmit malicious code or interfere with platform security
• Impersonate any person or entity or misrepresent your affiliation
• Use the platform in any way that could harm Medozai or its users

6. Subscription & Payment

Medozai offers subscription-based plans. By subscribing, you authorize us to charge your payment method on a recurring basis according to your plan. All fees are non-refundable except as required by law or as expressly stated in your subscription agreement.

We may change pricing with 30 days' notice to active subscribers. Your continued use after a price change constitutes acceptance.

7. Intellectual Property

The Medozai platform, including its software, design, content, and trademarks, is owned by Medozai Inc. and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the platform solely for your internal business purposes.

You retain ownership of all data you upload to the platform. By using Medozai, you grant us a limited license to process your data to provide our services.

8. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to provide our services.

9. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. MEDOZAI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT PROVIDE MEDICAL, LEGAL, OR COMPLIANCE ADVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDOZAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Termination

Either party may terminate the agreement with 30 days' written notice. We may terminate immediately if you breach these Terms. Upon termination, your access will be revoked and we will make your data available for export for 30 days, after which it may be deleted.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with AAA rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days in advance. Your continued use after the effective date constitutes acceptance.

14. Text Messaging (SMS) Program

Clinics that use Medozai may send transactional, appointment-related SMS text messages to patients who have opted in. Messages include appointment confirmations and requests, intake-form links, appointment reschedule/cancel links, and related notifications. No marketing or promotional content is sent through this program.

Opt-in is obtained either through recorded verbal consent during a voice booking or through the clinic's web consent form. Message frequency varies and is typically 1–2 messages per appointment. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help or contact connect@medozai.com. Message delivery is subject to carrier conditions and may be delayed; carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how SMS data is handled.

15. Contact

Questions about these Terms? Contact us at: connect@medozai.com